Sunlife and Manulife
Do not offer direct billing
If you have any additional questions or want to book an appointment, please Contact Us
Fees are due prior to each session. Assessments are paid in two installments, the cost will be finalized once we confirm the type of assessment.
We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 48-hour work-week notice if you need to cancel your session.
As the time slot is reserved exclusively for you; you will be charged for the full cost of the appointments for which you fail to show up for or provide the designated notice.
Counselling services are covered by most extended health care plans and we direct bill all TelusEHealth connected companies including manulife, Alberta Blue Cross, Medavie Blue Cross, RCMP, NIHB, Veterans Affairs, Greenshield and SSQ for Registered Psychologists and Master of Social Work (RSW/MSW).
Provisional Therapists are covered under medical plans and you can be reimbursed for services but we cannot direct bill for all their services. We will make arrangements with you to ensure you can benefit from the services of our great Provisional Registered Psychologists.
This varies with each individual, couple and family based on their unique scenario and goals. Our team works in a solution-focused manner and will be able to give you a better idea once we meet and discuss your situation and develop an agreed-upon plan for services.
No personal information will be communicated, directly or indirectly, to a third party without your informed and written consent.
Counsellors are required by law to report to the appropriate authorities if there is physical or sexual abuse of a child under the age of 18, if there is reason to believe a person’s life is in jeopardy or if a judge subpoenas a counsellor to testify in court or to release the contents of a file.
Mediation is confidential and all conversations are not to be used within the legal proceedings. Further information on this will be provided through the Mediation contract.
You can see most available appointment times by clicking the button below. If you are seeking a time that is not showing available, please call to speak with us directly for options.
The first sessions are known as intake sessions. In these sessions, we cover the initial paperwork including covering informed consent, privacy and practice policies. The rest of the session is aimed at learning more about you. We discuss what brings you into counselling, your goals and your background. During this time, your counsellor will do an assessment of your mental, physical and emotional health so we can devise a plan which includes goals, expectations, frequency of visits and the expected duration. Your counsellor may also refer you to additional specialists to ensure you get the proper care to reach your goals.
For couples counselling, we recommend that both couples come to a two-hour intake session together. From this point, recommendations may be made for individual counselling.
